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It will be in the package with the item or items to be returned. You must fill out any and all applicable areas on the form truthfully, and to the best of your ability. HomeGoods Return Policy can be particularly confusing if you are trying to return a gift item or have lost your receipt. Knowing the return policy helps because “many retailers are subject to fraudulent return activity,” as HomeGoods puts it. So, I gathered all the available information and created this piece to help you with your next return process. I don't know why they would make you show ID for purchase with a store credit.
Instead, the refund will be in the form of store credit. Keep in mind that the store can choose not to make a full refund in these cases. You can return your new unused merchandise to HomeGoods within 30 days of purchase with a receipt for a full refund in the original form of payment. If you do not have a receipt, or it has been over 30 days since purchase, you will receive your refund in store credit.
Return Processes and Guidelines
Once you arrive at the chosen store, you must locate the customer service desk or a cash register to process the return. If you cannot find either, ask the nearest store employee for assistance. They will be able to point you in the right direction. You can only exchange items that are unused and in their original state. Sometimes an item might look like the perfect thing you have been looking for in-store, and then you get it home and it just doesn’t work out.
If you lost both the tags and the receipt it will be up to the store manager to approve the return. Allow a 10-business day period for cash refunds to prevent and deter fraud. You will just need to provide your name, address, a signature, and a valid form of photo ID.
Can I return a HomeGoods gift card?
If the item is a HomeGoods purchase it must be returned only at HomeGoods. However, you will only receive a store credit for the refund. You will not receive payment in the form of the original payment method. HomeGoods states that their return policies are subject to local, state, and federal regulations. Several jurisdictions have banned the return of certain products like toilet papers and sanitizers due to COVID-19. So, I would strongly recommend you check your area’s restrictions before trying to return any product.
HomeGoods has a straightforward return policy that is applicable across all their merchandise. However, keep an eye out for special promotional offers as they may not qualify for exchange or return. The store retains the right to apply other restrictions. You do not have to return your items to the same HomeGoods store that you purchased from. For mailed returns for refund, allow a business day period for processing. Online purchases may be returned online via shipping.
How to Return a HomeGoods Item?
You have 30 days from purchase to return your merchandise to HomeGoods for a refund in the original form of tender. In fact, it is recommended that you return the purchase in-store. You will not have the $14.99 credit deducted from your refunded amount.
I do know that most stores make you show ID for returns without receipts because they keep track of no receipt returns. Gift receipts are not refunded but can be returned or exchanged for store credit. Certain types of items cannot be returned, like perishable goods , custom products , and personal care goods . We also do not accept returns for hazardous materials, flammable liquids, or gases.
You may return an online purchased item either via mail or in-store. While you can send back most products, there are a few that can’t be returned. However, you still may be able to get a refund even if you can’t send the item back. It typically takes three to five days for the money to be released. You should also get the choice of how you want your hard-earned cash back, either as a deposit into your bank account or as a gift card.
While all these stores are owned by the same company, you cannot return to different stores. However, if you do receive your refund in merchandise credit, you can use this credit at any of these stores. You cannot return any items purchased from HomeGoods to TJ Maxx or Marshalls.
However, if you want to return the item without a receipt, you need to provide a valid government ID. The ID can be your Driving License, Passport, or any other proof. Additionally, you will only receive store credit if you cannot produce a sales receipt. The rest of the return policy is very sensible and even allows returns on in-store purchases past the 30-day return period and without a receipt. Due to the COVID-19 pandemic, HomeGoods has updated their store policies, including return policies, like many other stores.
Finally, secure the return shipping label to the package and drop the package at the site designated on the return label. A return credit of $14.99 for shipping and handling will be deducted from your refund amount. Returns are only accepted if they are received less than 40 days from the original date of purchase.
Here are my top tips for you to keep in mind when shopping so that you can get your full refund back just in case your purchases don’t work out. HomeGoods accepts returns on sales and clearance merchandise just as they would any regularly priced merchandise. Online purchased goods are not eligible for exchanges. This is due to the rapid changing of products that are available.
An additional 10 days are added to the return time to allow proper time to return the item or items purchased online. For cash refunds allow a 10-business day period for possible fraud detection. For debit and credit purchases allow the typical bank processing time.
If a store you bought a product from is closed, you can return the item within 30 days of its reopening. You can also return the merchandise to any other open HomeGoods store. Unlike most retail stores, HomeGoods does not offer online purchase or return of products.
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